1. Data Controller

Hyalure Ltd is the data controller responsible for the personal data collected through this website (hyalure.com). We are committed to protecting your privacy and processing your personal data in accordance with the EU General Data Protection Regulation (GDPR), UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and any other applicable data protection legislation.

2. What Data We Collect

When you interact with this website, we may collect the following personal data:

Information You Provide

• Name, email address, phone number, and clinic or practice name (when you submit a contact, appointment, or registration form)
• Country and region (provided voluntarily via forms)
• Any additional information you voluntarily provide through correspondence or enquiries

Information Collected Automatically

• Technical data such as IP address, browser type, device information, and browsing behaviour (collected via cookies and similar technologies)
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses and search terms used to find our site

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide requested information about our products and services
• To process appointment, order, or professional registration requests
• To send you product updates, clinical insights, and training information where you have opted in to receive such communications
• To improve our website, services, and user experience
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent — when you submit a form or opt in to communications
• Contractual necessity — when processing an order or distributor enquiry
• Legitimate interests — in operating and improving our business, provided these do not override your rights
• Legal obligation — where required by applicable law

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Trusted service providers who assist us in operating our website and business (e.g., hosting providers, email service providers, analytics tools)
• Regional distributors or partners where necessary to fulfil your enquiry
• Legal or regulatory authorities where required by law

All third-party processors are required to handle your data in accordance with applicable data protection laws.

6. International Data Transfers

Your data may be transferred to and processed in countries outside of your country of residence, including the European Economic Area, Malta, Italy, and the United Arab Emirates.

Where such transfers take place, we ensure that appropriate safeguards are in place, including standard contractual clauses approved by the European Commission or equivalent mechanisms under applicable local law.

7. Your Rights

Depending on your location and the applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Object to or restrict certain processing of your data
• Withdraw your consent at any time (where processing is based on consent)
• Request data portability in a structured, machine-readable format
• Lodge a complaint with your local data protection authority

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

• Contact form submissions are retained for 24 months from the date of submission
• Marketing communications data is retained until you withdraw consent or unsubscribe
• Analytics data is anonymised after 14 months

9. Children's Privacy

This website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a minor without appropriate consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page and update the "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

For questions about this Privacy Policy or our data protection practices, please contact: